A managed service provider (MSP) manages and delivers day-to-day information technology (IT) services for an organization to support their IT operations. This includes managing an organization’s: hardware and software, infrastructure, security, network monitoring, information systems, and applications. Laid out in a service level agreement, they offer ongoing and remote customer service and are used as strategic partners to improve operational efficiency for organizations of all sizes, providing access to expert talent and technology without rapidly increasing costs.  

The benefits of an MSP include: 

• Cost Savings: By outsourcing IT services to an MSP, companies can save on the costs associated with maintaining an extensive in-house IT team. 

• Expertise: MSPs provide access to a pool of experts who can handle complex IT processes and types of information technology, which are likely beyond the capabilities of an in-house team. 

• Advanced Technologies: MSPs offer access to the latest technology, such as cloud computing and software development without rapidly increasing costs. 

• Scalability and Flexibility: MSP services are scalable, allowing organizations to tailor the level of service based on their changing needs. 

• Enhanced Security and Compliance: MSPs ensure that businesses meet various compliance standards and maintain a high level of security. 

• Ongoing Monitoring and Support: MSPs provide continuous monitoring and support, which are crucial for maintaining business continuity. 

• Proactive Maintenance and Updates: MSPs manage the proactive maintenance, problem solving, and updates of IT systems, ensuring they remain efficient and up to date. 

The services included with an MSP partnership encompass a variety of IT solutions, including: 

• Security Software Management: Ensures the security and operational efficiency of Windows devices under management. 

• Asset Tracking: Advanced solutions for optimizing operations, improving security, and streamlining inventory management. 

• Automated Patch Deployment: Keeping computer systems secure with prompt updates. 

• Remote Management Tools: Allowing for efficient monitoring and management of computer systems and networks from anywhere. 

• Service Alignment Engineer (SAE) and Virtual Chief Information Officer (vCIO): These roles are included in managed services agreements to align IT services with business needs and provide strategic IT leadership. 

• Managed Backup Plans, Managed Security Solutions, and Compliance as a Service: These services are designed to help businesses manage their IT infrastructure more effectively, allowing them to focus on their core operations while leveraging the expertise and technology offered by the MSP. 

There are several ways to know if an MSP is right for your organization: 

You want professional-level IT operations, but don’t have existing staff. 

If you want robust IT operations without the hassle of hiring IT staff and integrating them into your operations, a full-service MSP can be right for you. They can oversee all your IT operations, offering comprehensive management services that cover all aspects of your technology needs. 

You have some IT staff, but want to provide them with additional support. 

An MSP’s services can be tailored to meet your needs. With co-sourced IT management, they can collaborate with your existing IT staff, handling routine proactive tasks while your in-house team focuses on strategic initiatives critical to your operations. This professional approach to MSP ensures that your organization leverages IT as a tool for growth and efficiency, rather than a challenge to be managed. 

In today’s diverse IT landscape, a multitude of managed service providers are available, each offering unique services and expertise. Selecting the right MSP for your organization requires careful consideration of several factors:  

Technical Expertise: Seek an MSP with a proven track record of technical proficiency, evidenced by industry-standard certifications from renowned entities such as Microsoft, VMware, Fortinet, and Cisco. 

Staff Tenure: Look for an MSP with long-term employee retention, which is indicative of a stable and experienced service team, a valuable asset in the dynamic field of IT. 

Service Availability: Confirm that the MSP offers the necessary availability to meet your business’ operational demands and is committed to providing support when it’s required. 

Proactive Management: Ensure the MSP demonstrates a robust proactive care strategy, encompassing regular patching, timely report delivery, and consistent meeting schedules to maintain optimal IT health. 

These considerations are designed to guide you in identifying an MSP that aligns with your business objectives, ensuring a partnership that fosters growth and innovation.